Toll Free 1-877-460-3670

FAQS

I dropped my Hard Disk or Laptop, now I can not access my data. Can the data be recovered?


Yes, possibly.  When a hard disk is dropped, the Read/Write heads slap ( scratch, indent ) the platters inside the disk. Platters move from the original positions causing mis-alignment, the electronics may be damaged, etc. This kind of damage may cause permanent damage to the drive in question and may be extremely difficult to recover. The service may take longer time than normal.
 

Can you recover everything from my failed, broken drive fully, 100%, everything?

 

Basically, the answer is no. 

We cannot guarantee anything with data recovery. If the drive platters are severely damaged, we can not recover your files. Even if we recover some data, what little data we do pull out may be corrupted and unusable.

 

What we are doing in our Lab is doing our best to read as many good spots as possible, and then rebuilding your files in usable condition. 

 

The recovered results really depend on your drive situation:
 

  1. If your drive is in good condition, yes, we will recover your files in almost original perfect situation, even boot OS from it, but it may be not if you did something.
     
  2. If your drive has developed physical problems, most of time, we will pull out your important files first, then others. Do keep in mind, your drive has some physical problems, mechanically or electronically. So it is very important to let us know what the important and urgent files are.
     

Furthermore, we may not recover your files on the first try. There can be vital information about the drive that we didn't know the first time, which allows us to pinpoint the client's data. We have developed many different ways to recover lost files after being in the data recovery business for more than 23 years.
Here is a quote regarding our 2nd recovery after some files were missing from the 1st recovery:

 

"I want to thank you very very much for trying again: you have retrieved everything this time! You make my Day. 
Thanks again for your support.
"
Nicolas

 


Will you evaluate my drive free?

 

We believe that you may not need this procedure as

  • You know the final cost before sending out your drive(s) to us from the our two web pages: service form and rates.
  • Some time it is dangerous to wait for your confirmation;

What is your success rate?

 

Depend on your drive situations AND how you handled it after crashed.
 

  • It should be 88% if you just send your faulty drive to 1stDataRecovery immediately after it crashed;
     
  • It may come down to 75% if you play around with the drive, such as, repeatly powering on the drive, or running the software when the problems are physical, specially if the drive was dropped.
     
  • It will drop down to 55% if you have a computer pro friend to help you, or you have sent to some so called data recovery firms, specially the faulty drive was opened.
     

Anyway, the more you tried, the lower the success rate.

 

 

Why can you charge much less for dead drive data recovery and other companies charge a fortune?

 

  • We are good at it. If you are good at doing something, will you need a lot of time and energy?
  • We are developing and adopting the most advanced technologies. If you have good tools, would not it make your job much easier, better, and faster?
  • We have a lot of clients worldwide. If you have plenty of business, will you need to charge a fortune to survive?
  • There are no middlemen. Our engineers will finish your data recovery in our own lab.

 

This efficiency translates into high-quality service at comparatively low fees for customers. 

 


How long will it take to recover?
 

It really depends on the situations of your devices.Basically we have three kind of services:

 

  • Standard service takes about 4 to 7 business days;
  • Rush service takes about 2 to 4 business days, which costs 50% more.
  • SuperRush service takes about 1 to 2 days, which costs 100% more.


How will I get my recovered data back?
 

  • Prefer to send a backup hard drive with your faulty device(s).
  • You may buy one backup drive from us in marketing cost, under manufacturer's warranty.


 

How do I package the Devices?
 

Please secure the drive in an anti-static bag and enclosed in a drive-shipping container. If a shipping container is not available, please use a box size of not less than 5" x 8" x 10" and be sure that the drive has at least 5" of bubble-wrap insulation on each side. Please do not use packing peanuts. If shipping more than one hard drive, please wrap each drive individually with at least 5" of bubble insulation.